At Diversified Gifts and Awards, we understand that sometimes a product may not meet your expectations. That's why we have a hassle-free return policy to ensure your satisfaction.

15-Day Return Window

You have 15 days from the date of receiving your item to request a return. Please note that the item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging.

How to Initiate a Return

To start a return, simply contact our customer care team at wecare@diversifiedgiftsonline.com. They will guide you through the process and provide you with instructions on how and where to send your package. Please note that we do not accept returns without prior authorization.

Damages and Issues

Upon receiving your order, we kindly ask you to inspect the items. If you notice any defects, damages, or if you receive the wrong item, please contact us immediately. We will evaluate the issue and make it right.

Exceptions to Returns

While we strive to accommodate all returns, there are certain items that cannot be returned for hygiene or safety reasons. These include perishable goods, custom products, and personal care items. Additionally, hazardous materials, flammable liquids, and gases cannot be returned. If you have any questions about the eligibility of your item, please reach out to our customer care team.

Exchanges

If you wish to exchange an item, the fastest way is to initiate a return and then make a separate purchase for the desired item. This ensures that you receive the new item promptly while we process your return.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method. Please note that it may take some time for your bank or credit card company to process the refund.

If you have any further questions or concerns regarding our return policy, please do not hesitate to contact our customer care team at wecare@diversifiedgiftsonline.com. We are here to assist you and ensure your shopping experience with us is exceptional.